Our housing team receives national standard award

Housing team NPSS award
14 November 2016

Our housing options team has received national recognition after achieving high standards in service delivery.

The team received the bronze standard award, given by the National Practitioner Support Service (NPSS), after meeting good practice criteria relating to the use of bed and breakfast accommodation for homeless households.

Specifically that no families were placed in bed and breakfast accommodation, unless in an emergency and for no longer than six weeks.

Before being able to apply to meet one of the 10 standards set by the NPSS, SLDC’s housing options team had to achieve a mark of over 60% in the overall standard of services which was measured by a peer review.

The NPSS’s head of service, Lindsay Megson, said: “The NPSS is delighted that SLDC has achieved bronze status in the programme for their achievements in preventing and tackling homelessness.

“We were particularly impressed with the focus and planning demonstrated in their recent application.

“The gold standard programme is an ongoing journey and I look forward to seeing SLDC progress to achieve both the silver and gold awards.”

The NPSS are a government body which aims to promote continuous improvement in front line housing services through the delivery of gold standard challenges.

Applications for good practice are judged by independent peers who have already been recognised for their high standards in service delivery, along with the NPSS.

The challenges follow a 10 step improvement approach and culminate in the application for the gold standard challenge.

Our housing options manager, Alan Davis, said: “It is really pleasing that the housing options team has achieved national recognition for our good practice in this area.

“It reflects the hard work the team are putting in to provide a high standard of service to people who are homeless or threatened with homelessness.”